Terms & Conditions

By accessing, browsing, or registering for RestroXa (the "Platform", "SaaS Service", "we", "us", or "our"), you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions ("Terms"). If you do not agree with any part of these Terms, you must immediately discontinue use of our Platform.

Scope of Application

These Terms apply to all visitors, restaurant owners, operational staff, diners, guest users, and administrators accessing RestroXa across web interfaces, POS terminals, Kitchen Display Systems (KDS), or table QR ordering links.

Customer & Diner Accounts

When creating a user account or placing orders on RestroXa, you agree to provide accurate, current, and complete contact details. You are solely responsible for maintaining the confidentiality of your account credentials.

Restaurant Operator & Multi-Outlet Accounts

Restaurant operators registering a business or multi-outlet venue must be authorized representatives of the legal entity. All restaurant registrations undergo mandatory FSSAI, GST, and administrative verification before live menu publishing or POS activation.

Demo Scheduling & Data Usage

Prospective restaurant partners submitting lead inquiries via the 'Book a Demo' section agree to provide accurate business details (Full Name, Restaurant Brand Name, Email, Phone/WhatsApp number, City, Preferred Demo Date/Time, and outlet requirements).

Outreach & Demonstration Policy

Information submitted via demo request forms is processed strictly to schedule product walkthroughs, evaluate operational requirements, and provide tailored pricing proposals. RestroXa does not sell lead information to third parties.

Rate Limiting & Anti-Spam

To maintain platform stability, demo request forms and public API endpoints are protected by IP-based rate limiters (maximum 5 submissions per 15-minute window). Automated spamming or submitting fraudulent inquiries is strictly prohibited.

Table Session Management

RestroXa enables diners to scan table QR codes to view digital menus, select add-ons/variants, and place live table orders. Active table sessions restrict ordering authority to physical table devices to prevent unauthorized cart tampering.

• Guest Dining: Diners can browse menus without logging in; however, session ownership rules apply.
• Kitchen Dispatch: Orders placed via QR scanning or POS terminals dispatch directly to the venue's Kitchen Display System (KDS).
• Order Accuracy: Restaurant operators and diners must verify item customizations, dietary tags, and table numbers prior to order confirmation.

Menu Accuracy & Tax Compliance

Restaurant partners are solely responsible for maintaining accurate item pricing, tax rate configurations (GST), allergen disclosures, and item availability status across POS and digital QR menus.

FSSAI & Licensing Verification

Restaurant operators must submit valid FSSAI licenses and GST registration documents during onboarding. Submissions undergo mandatory administrative review prior to account approval.

Account Suspension

RestroXa reserves the right to suspend accounts that fail regulatory compliance checks, breach licensing requirements, or generate unhandled customer disputes.

Payment Processing

Payments processed through RestroXa utilize encrypted, PCI-DSS compliant payment gateways. All prices displayed include applicable taxes unless noted otherwise.

Refund & Order Cancellation

Orders dispatched to the kitchen cannot be canceled once preparation has commenced. Refund requests for incorrect or unfulfilled items are handled jointly by the venue management and RestroXa support.

The RestroXa name, trademark, software architecture, UI components, code, POS algorithms, and KDS designs are the exclusive property of RestroXa SaaS. Restaurant logos and menu photographs remain the property of their respective owners.

• Limited SaaS License: Users are granted a limited, revocable, non-exclusive license to access the SaaS platform for dining or legitimate restaurant management.
• Restrictions: Reverse engineering, scraping, copying, or reselling any part of RestroXa software is strictly prohibited.

When using RestroXa, users agree NOT to engage in any of the following prohibited actions:

• Submitting false demo requests or fake restaurant applications.
• Attempting to bypass table session security, rate limits, or admin authorization checks.
• Utilizing automated bots, crawlers, or scripts against RestroXa API routes.
• Attempting unauthorized access to admin dashboards or database collections.
• Uploading malicious payloads, virus scripts, or unauthorized media.

RestroXa provides the SaaS platform on an "AS IS" and "AS AVAILABLE" basis. While we maintain 99.9% uptime targets, we do not guarantee uninterrupted execution or error-free network performance.

To the maximum extent permitted by law, RestroXa shall not be liable for indirect, incidental, or consequential damages resulting from third-party network outages, payment gateway delays, or local venue hardware failures.

RestroXa reserves the right to suspend or terminate accounts without prior notice if a breach of these Terms, system abuse, or fraudulent activity is identified.